error msg with Viewer?

Topic: error msg with Viewer? (Read 3157 times) previous topic - next topic

error msg with Viewer?

2008-02-04 08:02 pm

Sorry, i just noticed that I had posted this in the general discussion forum rather than the General NWC2 forum (here).

I've just been contacted by someone trying to download some .nwc pieces from my site using the Viewer. He gets an error message that says "File uses new format."

Yes, I've directed him to support, but this is the third person in the past two weeks. He just downloaded the Viewer (version 2.21). I'm clueless as to what could be wrong, since all my files are in NWC2.

Brian

Re: error msg with Viewer?

Reply #1 – 2008-02-04 08:11 pm

I just opened several files with Viewer versions 2.20 and 2.21
I didn't get any errors.

If you could tell us what your site is, and what files were a problem, we could test.

Re: error msg with Viewer?

Reply #2 – 2008-02-04 08:36 pm

Quote from: Rick G. – 2008-02-04 08:11 pm

I just opened several files with Viewer versions 2.20 and 2.21
I didn't get any errors.

If you could tell us what your site is, and what files were a problem, we could test.

Thanks, Rick.

He was trrying to download from http://www.xprt.net/%7Evox/Music/Morley.html , specifically April is in my mistress' face. you'll have to go down the page to the Madrigals for Four voices section. I'm not sure how he could get this problem since I keep abreasy of updates and he reports using Viewer 2.21

Thanks again,

Brian

Re: error msg with Viewer?

Reply #3 – 2008-02-04 09:15 pm

Quote from: vox – 2008-02-04 08:36 pm

I'm not sure how he could get this problem since I keep abreasy of updates and he reports using Viewer 2.21

Nor do I. It opened without error for me.

Re: error msg with Viewer?

Reply #4 – 2008-02-04 10:03 pm

Thanks, Rick. I'll see how he does with Support.

Brian